FMSERVE offers a complete facilities
management service, from property
consultancy to day-to-day operations,
through a dedicated company FMSERVE.
Every project benefits from our expertise,
distinctive management approach and our
consideration of the broader property
implications for our clients: with
FMSERVE taking care of your facilities
management needs, your company can
focus on its core business.
Our global services include integrated facilities management, consultancy and our
own FM24 help desk. We also offer maintenance services and owner association
management.
2.7.1 Integrated Facilities Management
As facilities managers, we know the asset is just the beginning. Our clients’ facilities
are ultimately about the people and businesses within them. We embed ourselves in
our clients’ organization and ensure our service is integrated and aligned with their
short and long-term strategic objectives.
All of our clients have specific needs dependent upon their business cycle – we can
take account of these when designing and delivering an integrated solution. We can
either act as a managing agent, taking on the ‘intelligent client’ role and manage the
supply chain for you – or we can act as principal contractor, where we take on the
cost and contract risk and you get to benefit from fixed price peace of mind.
2.7.2 Consultancy to optimize facilities performance
Whether we are finding efficiencies in a building’s systems, providing interim
management of daily operations, or helping to accommodate more employees in
less space, we are focused on gaining the best value for our clients. All of our
services are designed to generate the best value through efficiency, cost savings
and quality of service.
2.7.3 FM 24 Help Desk.
Our own 24/7/365 Help Desk support service “FM24”, ensures a problem shared is a
problem quickly solved. We use a FMSW system
(FACILITY MANAGEMENT SOFTWARE) to
manage and maintain built property assets and to
provide timely management and service
performance information for clients to make
informed decisions. FM24 ensures clients’ property
portfolios operate at their full potential at all times, supporting their corporate and
workplace performance throughout the day.
2.7.4 Maintenance Service Delivery
Maintaining the core functionality of your property is the
bedrock of a successful performing enterprise or
environment. Working as a partner to your business,
our technical services teams can function as either a
multi-part or single service model. We provide services
for home owners and tenants as well as commercial
clients and mixed-used developments.
2.7.5 Owner Association Management
As an innovative facilities management partner, Macro now offers services to
various types of jointly owned properties including residential, commercial and
mixed-use owners’ associations in the Middle East and North Africa. Macro takes on
the administration, technical and financial management on behalf of the owner
association, assisting in its relationship with the service providers.
2.7.6 Facility Management Software System (FMSW)
FMSERVE have developed a great software tool that can manage and save all
data of work in various locations so we can optimize our teams and minimize the
cost of the operations, in addition, the FMSW is considered a great tool helping
to gain our client’s satisfaction as it:
Meets the increasing demand of reports requested by clients
Meets the impulsive changes in the quantity & quality of data
requested by clients.
Flexibility in adapting to future demands for any type of reports by
only a click.
Improves time management & effectiveness
Highlights any repetitive problems and analyses the reasons for
effective action
FMSW covers all sides of our work scopes:
Total Site Information and its updates
CM & PM data
Spare parts Management (In, out, movements, … etc)
Extra Work orders and its data
Technical Reports for each sites
Improvement recommendations
The FMSW can generate any kind of reports needed by the client:
Sites current full data
Daily, weekly, monthly or annually alarms & PM reports
Various quality indicator reports
Sites handover reserves and their status at any time
Spare parts movements per site
Generators PM, CM & Fuelling reports
In addition this software can generate any other needed reports very easily
